Return and Refund Policy

At Dodogifts, we are constantly striving to provide the best shopping experience for our customers. We introduce our return and refund policy, designed to ensure a smooth and transparent process.

Return Acceptance Period

You may request to return the product within 14 days from the date of receipt. This ensures you have enough time to inspect and ensure the product meets your expectations.

Conditions for Accepting Returns

We only accept returns in the event the product is damaged or has a technical issue.

Contact for Returns

To initiate the return process, please contact our support team via email at support@dodoggifts.com. We will provide detailed instructions and assistance throughout the return process.

Return Requests

All return requests must be approved in advance. This process ensures that every case is handled fairly and promptly, providing comfort and reliability to our customers.

Refund Processing Time

Once we receive the returned product, the refund process will be completed within 1-2 business days. We are committed to processing refunds quickly and efficiently, ensuring you receive your refund flexibly and conveniently.

Return Shipping Fee

We will cover the return shipping fee if the product is being returned due to damage or technical issues.

No Exchange or Replacement Service

Please note that we do not offer exchange or replacement services. Instead, we will refund the amount via the original payment method.

Contact Us

If you have any questions about our return and refund policy, please don't hesitate to contact us via email at support@dodogifts.com. Our support team is always ready to listen and assist you in any situation.