Nordic Luxury Carpets for Living Room Washable Floor Lounge Rug Large Area Rugs Bedroom Carpet Modern Home Living Room Decor Mat TH1119

Material : Polyester

Wash Style : Mechanical Wash

Use : Home,HOTEL,bedroom,PRAYER,OUTDOOR,Decorative,BATHROOM,Toilet,Commercial

To ensure a smooth and prompt delivery experience, we have outlined a clear and comprehensive shipping policy.

Shipping Regions

• Currently available: Vietnam and the United States.
• Coming soon: Shipping to other countries will be updated in the future.

Order Cutoff Time

• Order cutoff time: 02:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
  Orders placed after this time will be processed the following business day.

Shipping Methods and Fees

1. Standard Shipping

• Handling time: 7-8 business days.
• Transit time: 7-14 business days.
• Shipping fee: Free.
• Special notes: This method is cost-effective, reliable, and ideal for customers who do not require urgent delivery.

2. Fast Shipping

• Handling time: 6-7 business days.
• Transit time: 6-7 business days.
• Shipping fee: $15.49 USD.
• Special notes: This method ensures rapid delivery, providing the fastest way to receive your order.

Shipping Process

1. Order confirmation and processing:

   • Orders are processed within 12 hours of receipt. Production will begin immediately after the processing time.

2. Order shipment and tracking:

   • Once the order is completed and shipped, a confirmation email containing a tracking number will be sent to your registered email address.
   • Tracking updates: Customers are encouraged to regularly check their tracking number to monitor the shipment’s progress and address any issues that may arise during transit.

Important Notes

1. Estimated times:

   • Production and shipping times are estimates and may vary depending on conditions such as production volume or delivery location.

2. Single address per order:

   • We do not offer shipment to multiple addresses for a single order. Customers wishing to ship items to multiple addresses must place separate orders.

3. Address accuracy:

   • Customers must provide a correct and complete shipping address at checkout. We cannot be held responsible for delays or failed deliveries due to incorrect address information.

Contact Information

If you have any questions, concerns, or need assistance regarding your shipment, please contact our customer support team via email: support@dodogifts.com.

Return Period

• Customers may request a refund for the product within 30 days from the date of purchase.

Return Conditions

To qualify for a return, the product must meet the following conditions:

1. Product condition: The product must be new, unused, undamaged, and show no signs of use.
2. Tags and labels: The original tags and labels must remain intact and attached to the product.

Refund Method

1. Refund process: The refund will be issued to the customer via the same payment method used for the original purchase.
2. Original shipping fees: Shipping fees from the original order are non-refundable.
3. Processing time: Refund processing may take 2-3 business days after we receive and confirm the returned product meets the required conditions.

Return Instructions

1. Contact customer support:
   • Send an email to our customer support team at support@dodogifts.com.
   • Please include complete order details in the email, such as the order number, reason for return, and your contact information for prompt assistance.
2. Receive return instructions:
   • Once the request is approved, we will email detailed instructions on how to return the product.
3. Return shipping costs:
   • We will cover the return shipping costs to ensure customer convenience.

No Exchange or Replacement

We do not offer exchanges or replacements. Customers can request refunds according to the specified policy.

Commitment

Our policy is designed to ensure the return process is flexible, transparent, and fair for all customers.

Contact

If you have any questions about our return and refund policy, please contact us at support@dodogifts.com.