Return Period

Customers are eligible to request a refund for products within 30 days from the date of purchase. This ensures a reasonable time frame for our customers to evaluate the product and decide whether it meets their expectations.

Return Conditions

To qualify for a return, the following conditions must be strictly adhered to:

1. Product Condition:

   • The product must be in its original condition, showing no signs of use, wear, or damage.
   • Products that are damaged, used, or altered will not be accepted for returns.

2. Packaging Requirements:

   • The product must be returned in its original packaging, including all accessories, manuals, and complementary items that were included in the original order.
   • If applicable, protective wrapping or seals should remain intact.

3. Tags and Labels:

   • All original tags, labels, and stickers must remain attached to the product.

4. Proof of Purchase:

   • Customers must provide valid proof of purchase, such as the order confirmation email or receipt, for the return to be processed.

Refund Method

Once the returned product meets all the conditions outlined above, refunds will be processed as follows:

1. Refund Process:

   • Refunds will be issued through the same payment method used during the original purchase.
   • In cases where the original payment method is no longer available (e.g., expired credit card), our team will work with the customer to arrange an alternative refund method.

2. Refund Timeline:

   • Refunds are typically processed within 2-3 business days after the returned product has been received and inspected.
   • The time for the refunded amount to appear in your account may vary depending on your financial institution.

3. Non-Refundable Fees:

   • Original shipping fees are non-refundable, as these fees cover the cost of delivering the product to the customer.

Return Instructions

To ensure a smooth return process, follow these steps carefully:

1. Contact Customer Support:

   • Send an email to support@dodogifts.com.
   • Include the following information in your email for faster processing:
     • Order number
     • Reason for return (e.g., defective item, incorrect item, does not meet expectations, etc.)
     • Photos of the product, if applicable, to verify its condition.
     • Your full name and contact information.

2. Approval Process:

   • Once we receive your request, our customer support team will review it within 1-2 business days.
   • If your return request is approved, you will receive an email with detailed return instructions, including the return address and shipping label.

3. Prepare the Return:

   • Carefully pack the product in its original packaging to prevent damage during transit.
   • Attach the shipping label provided in the approval email.

4. Return Shipping Costs:

   • DoDoGifts will cover the return shipping costs to ensure a hassle-free experience for our customers.

5. Tracking Your Return:

   • Once the return is shipped, provide the tracking number to our customer support team for timely updates on the return process.

No Exchange or Replacement

We currently do not offer exchanges or product replacements. If you are dissatisfied with your product or receive an incorrect or defective item, you may request a refund in accordance with our policy.

Additional Notes

• Damaged During Transit: If your product arrives damaged or defective due to shipping, please contact us immediately with photos of the damage for a resolution.
• Non-Returnable Products: Certain products may not be eligible for return due to hygiene or customization reasons. These include:
  • Custom-printed or personalized items.
  • Products marked as final sale or non-returnable at the time of purchase.

Commitment to Our Customers

At DoDoGifts, we understand the importance of trust and transparency in every transaction. Our return and refund policy is designed to be:

• Flexible: Offering a fair and straightforward return process to accommodate customer needs.
• Transparent: Clearly outlining all conditions, timelines, and costs involved in the return process.
• Customer-Centric: Ensuring your satisfaction and confidence in shopping with us.

Contact Us

If you have any questions or require assistance with the return process, please do not hesitate to reach out to us:

• Email: support@dodogifts.com
• Customer Support Hours: 24/7

We are always here to help you and ensure your experience with DoDoGifts is exceptional from start to finish.