Return Period

• Customers may request a refund for the product within 30 days from the date of purchase.

Return Conditions

To qualify for a return, the product must meet the following conditions:

1. Product condition: The product must be new, unused, undamaged, and show no signs of use.
2. Tags and labels: The original tags and labels must remain intact and attached to the product.

Refund Method

1. Refund process: The refund will be issued to the customer via the same payment method used for the original purchase.
2. Original shipping fees: Shipping fees from the original order are non-refundable.
3. Processing time: Refund processing may take 2-3 business days after we receive and confirm the returned product meets the required conditions.

Return Instructions

1. Contact customer support:
   • Send an email to our customer support team at support@dodogifts.com.
   • Please include complete order details in the email, such as the order number, reason for return, and your contact information for prompt assistance.
2. Receive return instructions:
   • Once the request is approved, we will email detailed instructions on how to return the product.
3. Return shipping costs:
   • We will cover the return shipping costs to ensure customer convenience.

No Exchange or Replacement

We do not offer exchanges or replacements. Customers can request refunds according to the specified policy.

Commitment

Our policy is designed to ensure the return process is flexible, transparent, and fair for all customers.

Contact

If you have any questions about our return and refund policy, please contact us at support@dodogifts.com.