Material : Polyester

Wash Style : Mechanical Wash

Use : Home,HOTEL,bedroom,PRAYER,OUTDOOR,Decorative,BATHROOM,Toilet,Commercial

At DoDoGifts, we are committed to ensuring a smooth, efficient, and transparent shipping experience for our customers. Below is a detailed breakdown of our shipping policy to provide clarity and confidence throughout your shopping journey.

Shipping Regions

1. Currently Available:

   • Vietnam
   • United States

2. Coming Soon:

   • We are actively working to expand our shipping services to other countries. Updates regarding new regions will be shared as they become available.

Order Cutoff Time

• Order Cutoff Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
• Orders placed after the cutoff time will be processed on the next business day.

Shipping Methods and Fees

We offer two convenient shipping options to suit your needs:

1. Standard Shipping

• Handling Time: 7–8 business days.
• Transit Time: 7–14 business days.
• Shipping Fee: Free.
• Special Notes:
  • This method is cost-effective and reliable.
  • It is best suited for customers who do not require urgent delivery.

2. Fast Shipping

• Handling Time: 6–7 business days.
• Transit Time: 6–7 business days.
• Shipping Fee: $15.49 USD.
• Special Notes:
  • This method ensures quicker delivery.
  • It is ideal for customers who prioritize receiving their orders as quickly as possible.

Shipping Process

1. Order Confirmation and Processing

• Orders are processed within 12 hours of receipt.
• Production begins immediately after processing, ensuring that your order is prioritized.

2. Order Shipment and Tracking

• Once your order is completed and shipped, a confirmation email with a tracking number will be sent to your registered email address.
• Tracking Updates:
  • We encourage customers to check the tracking number regularly to monitor their shipment's progress.
  • Tracking ensures transparency and allows customers to address any issues that may arise during transit promptly.

Important Notes

1. Estimated Times:

   • Both production and shipping times are estimates and may vary due to factors such as:
     • High production volume.
     • Delivery location or remote areas.
     • Unforeseen circumstances like weather conditions or holidays.

2. Single Address per Order:

   • We currently do not support shipments to multiple addresses for a single order.
   • Customers wishing to ship items to multiple addresses must place separate orders for each destination.

3. Address Accuracy:

   • Customers must provide a correct and complete shipping address during checkout.
   • DoDoGifts will not be held responsible for delays or failed deliveries due to:
     • Incorrect address information.
     • Missing details such as apartment numbers, zip codes, or phone numbers.

4. Delivery Delays:

   • If delivery is delayed due to external factors beyond our control (e.g., customs delays, courier issues), our team will provide support to resolve the issue as quickly as possible.

Contact Information

If you have any questions, concerns, or need assistance with your shipment, please reach out to our dedicated customer support team:

• Email: support@dodogifts.com
• Support Availability: 24/7

We are here to assist you every step of the way to ensure your order reaches you promptly and securely.

Return Period

Customers are eligible to request a refund for products within 30 days from the date of purchase. This ensures a reasonable time frame for our customers to evaluate the product and decide whether it meets their expectations.

Return Conditions

To qualify for a return, the following conditions must be strictly adhered to:

1. Product Condition:

   • The product must be in its original condition, showing no signs of use, wear, or damage.
   • Products that are damaged, used, or altered will not be accepted for returns.

2. Packaging Requirements:

   • The product must be returned in its original packaging, including all accessories, manuals, and complementary items that were included in the original order.
   • If applicable, protective wrapping or seals should remain intact.

3. Tags and Labels:

   • All original tags, labels, and stickers must remain attached to the product.

4. Proof of Purchase:

   • Customers must provide valid proof of purchase, such as the order confirmation email or receipt, for the return to be processed.

Refund Method

Once the returned product meets all the conditions outlined above, refunds will be processed as follows:

1. Refund Process:

   • Refunds will be issued through the same payment method used during the original purchase.
   • In cases where the original payment method is no longer available (e.g., expired credit card), our team will work with the customer to arrange an alternative refund method.

2. Refund Timeline:

   • Refunds are typically processed within 2-3 business days after the returned product has been received and inspected.
   • The time for the refunded amount to appear in your account may vary depending on your financial institution.

3. Non-Refundable Fees:

   • Original shipping fees are non-refundable, as these fees cover the cost of delivering the product to the customer.

Return Instructions

To ensure a smooth return process, follow these steps carefully:

1. Contact Customer Support:

   • Send an email to support@dodogifts.com.
   • Include the following information in your email for faster processing:
     • Order number
     • Reason for return (e.g., defective item, incorrect item, does not meet expectations, etc.)
     • Photos of the product, if applicable, to verify its condition.
     • Your full name and contact information.

2. Approval Process:

   • Once we receive your request, our customer support team will review it within 1-2 business days.
   • If your return request is approved, you will receive an email with detailed return instructions, including the return address and shipping label.

3. Prepare the Return:

   • Carefully pack the product in its original packaging to prevent damage during transit.
   • Attach the shipping label provided in the approval email.

4. Return Shipping Costs:

   • DoDoGifts will cover the return shipping costs to ensure a hassle-free experience for our customers.

5. Tracking Your Return:

   • Once the return is shipped, provide the tracking number to our customer support team for timely updates on the return process.

No Exchange or Replacement

We currently do not offer exchanges or product replacements. If you are dissatisfied with your product or receive an incorrect or defective item, you may request a refund in accordance with our policy.

Additional Notes

• Damaged During Transit: If your product arrives damaged or defective due to shipping, please contact us immediately with photos of the damage for a resolution.
• Non-Returnable Products: Certain products may not be eligible for return due to hygiene or customization reasons. These include:
  • Custom-printed or personalized items.
  • Products marked as final sale or non-returnable at the time of purchase.

Commitment to Our Customers

At DoDoGifts, we understand the importance of trust and transparency in every transaction. Our return and refund policy is designed to be:

• Flexible: Offering a fair and straightforward return process to accommodate customer needs.
• Transparent: Clearly outlining all conditions, timelines, and costs involved in the return process.
• Customer-Centric: Ensuring your satisfaction and confidence in shopping with us.

Contact Us

If you have any questions or require assistance with the return process, please do not hesitate to reach out to us:

• Email: support@dodogifts.com
• Customer Support Hours: 24/7

We are always here to help you and ensure your experience with DoDoGifts is exceptional from start to finish.